Terms of service.
Agreement between eNVee Life: www.enveelife.com is offered to the Traveler, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of www.enveelife.com constitutes your agreement to all such terms, conditions, and notices. Liability Disclaimer: The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. eNVee Life may make improvements or changes on this website at any time. In no event shall eNVee Life be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site. Links to Other Websites: www.enveelife.com may contain hyperlinks to websites operated by parties other than eNVee Life. Such hyperlinks are provided for your reference only. eNVee Life does not control such websites and is not responsible for their contents.
Terms & Conditions
The Terms and Conditions in this document, hereafter referred to as "Agreement"; ( incorporates any terms and or provisions as stated on individual trip sign up pages) is between "eNVee Life"; hereafter referred to as; eNVee Life, and the named Traveler in Agreement hereafter referred to as "Traveler".
Signature of Agreement by eNVee Life and Traveler shall not constitute the creation, conveyance, transference, conference, or otherwise grant any rights, authority, ownership, or license in the eNVee Life to Traveler by eNVee Life.
Traveler agrees to release, indemnify, and hold harmless eNVee Life, its officers, directors, employees, contractors, vendors, travel guides, assignees, transferees, agents, and any other third parties acting on eNVee Life's behalf against any and all expenses, losses, damages, accidents, injuries, claims, or deaths resulting in whole or in part, either directly or indirectly, from any aspect of travel and/or activities facilitated by eNVee Life. Traveler further agrees that in no event and under no circumstances shall eNVee Life, nor its officers, directors, employees, vendors, guides, contractors, assignees, transferees, agents, and other third parties acting on eNVee Life's behalf bear any total or aggregate liability (either jointly or severally) under Agreement that exceeds the amount of total fees paid by Traveler to eNVee Life for the particular trip in question.
Traveler agrees to abide by all applicable domestic and international laws and regulations in the countries of travel and residency, regardless of the length of time in said countries. If questioning, apprehension/arrest, detainment, punishment, or incarceration by lawful authorities occurs, eNVee Life shall not be responsible or liable, either legally, financially or otherwise, for Traveler's actions or release.
eNVee Life advises Travelers to purchase the necessary and required travel insurance. Traveler understands that all required credentials, visas, permits, insurance, and other travel, medical, and identifying documentation are the sole responsibility and at the sole expense of Traveler. It is Traveler's sole responsibility and sole cost to determine whether Traveler needs a visa or any other for this trip, the applicable type of visa, and to ensure that the visa is applied for, obtained, and received timely for travel on this trip.
eNVee Life advises Travelers to check the country's official page for entry requirements. It is the responsibility of each Traveler to ensure they meet all entry requirements. eNVee Life will provide entry requirements to Trip Participants no more than 6-weeks before the trip departure date. eNVee Life will not provide refunds or transfers for any trip participant that fails to meet entry requirements for any reason. This includes but is not limited to an unwillingness to get vaccinated, inability to get a covid test, positive covid test results, etc.
Travelers should note that eNVee Life trips proceed as planned unless otherwise communicated. If a Trip Participant wishes not to attend a trip for any reason, trip participants should note that eNVee Life will provide no refunds or transfers to other trips. eNVee Life will communicate with Travelers via email if there are any changes to their trip status.
Travelers understand it is their responsibility to arrive in time for travel departure or event or activity start. eNVee Life assumes no responsibility, liability, or expense for Traveler's inability to travel or participate in any activity or event hosted by eNVee Life due to insufficient, inaccurate, or expired travel, medical, and identifying documentation by Traveler, or failure to arrive on time for travel departures or participation in events or activities for any reason, including those reasons that are out of the control of Traveler.
Traveler grants eNVee Life the right to take photographs, record videos, and/or use social media posts of Traveler in conjunction with travel and/or activities hosted by eNVee Life, before, during, and after such travel and activities. Traveler authorizes eNVee Life, its employees, contractors, assignees, transferees, agents, and any other third parties working on eNVee Life's behalf, to copyright, use, and publish the photographs, videos, and social media posts in print and/or electronically. eNVee Life may use videos, photographs, or social media posts of Traveler with or without Traveler's name and for any lawful purposes, including, for example, such purposes as publicity, illustration, advertising, promotion, fund-raising, and social media/internet content. The eNVee Life is released from any reasonable expectation of privacy or confidentiality associated with such content. Traveler acknowledges they do not expect and will not receive financial compensation of any kind associated with the taking, publication, or other use of such photographs, videos, and social media posts. Traveler further releases eNVee Life, its employees, contractors, assignees, transferees, and any third parties acting on eNVee Life's behalf from any liability or claims by Traveler or any representative of Traveler, including those relating to the right of publicity or usage of Traveler's name, likeness, image, voice, or any other identifying trait.
Traveler understands that the eNVee Life offers travel services, events, and activities to customers, which are provided by separate and independent vendors. The eNVee Life does not operate, control, or otherwise provide the services of these vendors. Hence, the customer understands and agrees that the eNVee Life is not responsible for any operating failure, delay, loss, damage, or injury to Traveler or any resulting claims or damages arising as a result. Further, eNVee Life does not and cannot guarantee a certain outcome or a particular result in conjunction with any travel, activities, or events arranged by eNVee Life. While eNVee Life will use its best professional efforts to achieve a successful outcome, eNVee Life makes no promise, warranty, or guarantee, either express or implied, as to a specific outcome or result, or the expectation, perspective, or experience of Traveler.
Traveler agrees that their safety is primarily their responsibility. Travelers agree to make sure that they know how to participate in activities safely and agree to observe any rules and practices employed to minimize the risk of injury. Traveler agrees to stop and seek assistance if they do not believe they can safely continue, limit their participation to reflect their fitness level, and refrain from any and all actions that would pose a hazard to Traveler or others. Traveler understands that, as with any physical activities, they should check with their doctor before embarking upon such activities to verify if they are medically able to participate in any activities. By signing this Travel Agreement form, Traveler acknowledges that they have checked with their doctor and been cleared for any activities they shall participate in. eNVee Life bears no liability for any activity or outcome that may adversely affect the health or well-being of Traveler.
Traveler agrees to participate in the trip and related activities that are held and sponsored by eNVee Life and to release, waive, discharge, and covenant not to sue, and agree to hold ENVee Life, its trustees, officers, directors, servants, agents, volunteers, contractors, and employees or "Releases" from and against any and all liabilities, demands, suits, costs, claims, or injuries, including death, that Traveler may sustain during or in conjunction with the trip or related activities. This total waiver of liability is intended to be a full and complete waiver and release of eNVee Life from any liability for any damages or injuries that may occur as a result of the trip or related activities, and that Traveler is giving up any rights to legal recourse that they may have or obtain against ENVee Life or its related parties.
The Agreement shall be in effect from the signed date of Agreement (either electronically or physically) and into perpetuity and shall cover all future travel, activities, or events Traveler may participate in which are affiliated in any way with eNVee Life.
If for any reason the eNVee Life opts to refund a Traveler in lieu of issuing a trip credit, the refund will be processed to the credit card(s) originally used for payment only. No other form of reimbursement to be given.
Traveler understands that upon submission of a chargeback for any portion of trip cost, Traveler terminates all business with eNVee Life. Upon receipt of chargeback, eNVee Life will terminate Travelers trip. Win or loss, the Traveler forfeits their participation on the trip in which the chargeback was submitted for.
Itinerary, Accommodations, Roommates, Airport Transfers
ITINERARY - eNVee Life trips are planned over a year in advance and that the initial itinerary provided is subject to change. Whatever occurs, eNVee Life will do everything in our power to ensure that the trip goes on as planned. These changes may result in shorter breaks between activities or a change of activity.
Tours will be operated by a motor-vehicle, its size dictated by the number of participants. eNVee Life tours have been designed to accommodate our planned group sizes. Times listed in itineraries are approximate and meant only as guidelines. Some itineraries may have early morning start times for sightseeing in order to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates.
It is the Travelers responsibility to arrive on time for all included activities. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures.
Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however eNVee Life will decide based on the conditions whether to amend an itinerary. eNVee Life itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration.
Travelers understand that eNVee Life will provide the final trip itinerary 3 - 4 weeks before trip departure. eNVee Life will not provide this information any earlier than that. The traveler also understands that eNVee Life will do its best to keep to the initial itinerary; however, things change. eNVee Life will do its to book similar activities when available for any activity mentioned on the itinerary but no longer available closer to the trip departure date. Trip itineraries will be sent to traveler’s email address.
ACCOMMODATIONS - Travelers understand that the eNVee Life will provide hotel accommodations 3 - 4 weeks before trip departure.
Please understand although we will make a bed type request on your behalf, bed types are subject to availability. Room selection in all cases is strictly at the discretion of the hotel's management on a run-of-house basis. Some single rooms are smaller than a standard room size. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, use of air-conditioning abroad differs greatly from the United States. Air-conditioning is often shut down at night and from the end until the start of the summer months.
All hotel rates are based on eNVee Life Travel's agreements with its suppliers and are not negotiable. Hotel costs covered by eNVee Life are room, taxes and resort fees. Any additional cost, room holds, or any other charge not listed are to be paid by the Traveler. Hotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used. eNVee Life reserves the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.
ROOMMATES - eNVee Life does not assign roommates. If Traveler selects a room that is not a single room, it is their responsibility to recruit their roommate. They will submit names of roommate(s) to be paired appropriately and will be confirmed by eNVee Life within 48 hours of booking.
Room Occupancy Type - Travelers are responsible for selecting the correct room type (Quad, Triple, double or single) upon submitting the trip registration form. Travelers understand that room types cannot be changed or upgraded after the trip submission of the trip registration form.
Additionally, Traveler understands that if any of their roommate(s) cancel the remaining fees for that canceled roommate is their requirement. All fees aside from deposit can be transferred to another traveler. The deposit cannot be transferred.
AIRPORT TRANSFERS - If airport transfers are provided by the eNVee Life, they will be provided on the start date of the trip as listed on the trip itinerary between the local hours of 6AM - 11 PM, and on the final date of the trip as listed on the trip itinerary between 12 AM - hotel check-out, which is generally noon.
Travelers arrival transfer is guaranteed for up to one hour from your originally scheduled arrival time in order to compensate for minor delays. eNVee Life nor the transfer eNVee Life will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour.
Additionally, eNVee Life will not facilitate an airport transfer for any Traveler who arrives earlier than the trip start date and wants to return to the airport. If airport transfers are not included in the cost of the trip, the Traveler will be responsible for securing their own transfer to the hotel.
MEALS - Any meals included in the trip cost are included on the initial trip itinerary. Although eNVee Life cannot make guarantees, every effort will be made to honor special dietary requests. The eNVee Life will request dietary information from the traveler 4-weeks prior to the trip departure date.
Domestic Flight & Passport Information
For International trips: If an inter-country flight is included in the cost of your trip, eNVee Life will require Travelers passport information (2) months before trip departure. eNVee Life will notify Travelers via email of the steps to submit passport information in advance of when it is due to our eNVee Life. eNVee Life will book Travelers' inter-country flight with the most recent passport information provided. Travelers will be responsible for any change fees associated with providing eNVee Life with incorrect, wrong, or expired information. Any participant who fails to provide the required passport information late is subject to complete trip cancellation without a refund, credit, or transfer to any other trips.
The cost of domestic flight covered by The eNVee Life includes the airline fare only. Any additional cost associated with domestic travel, baggage fees, meals on flight, seat selection, bag handlers, etc. are not included and at the expense of the Traveler.
Passport Validity
U.S. citizens traveling to any destination outside of the United States will be required to present a valid U.S. passport. Travelers should check the State Department website at http://travel.state.gov for required passport validity requirements in addition to the required, blank pages for each country. Immunizations may also be required. Travelers should check the Centers for Disease Control and Prevention (CDC) website at http://wwwnc.cdc.gov/travel/destinations/list . Failure to comply with these regulations may result in denied boarding, denied entry, and/or government-imposed fines. If you are a citizen of another country, additional requirements may be. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. eNVee Life will not refund, transfer to another trip, or issue trips credits to a Traveler whose passport does not meet validity or immunization requirements.
Customer Required Document Deadlines
INTERNATIONAL FLIGHT - eNVee Life requires travelers to provide their international flight information by the stated deadline. eNVee Life will notify Travelers via email of the steps to submit flight information in advance of when it is due to eNVee Life. All flight information must be submitted to eNVee Life at least (6) weeks before the trip departure date (3) weeks for domestic trips. Any participant who fails to provide the required flight information late is subject to complete trip cancellation without a refund, credit, or transfer to any other trips. For assistance with international flight booking Traveler should contact their preferred airline carrier for assistance.
TRAVEL INSURANCE - eNVee Life requires that all Travelers purchase travel insurance for all international trips which helps provide coverage for Trip Cancellation, Interruption, Baggage Loss or Delay, Medical Expenses and more. eNVee Life requires travelers to provide their travel insurance information by the stated deadline. eNVee Life will notify Travelers via email of the steps to submit insurance information in advance of when it is due to our eNVee Life. The minimum coverage amount for travel insurance is $150,000.
The minimum coverage amount of $150,000 must include medical and evacuation. When adding the line item labeled medical in the travel insurance policy to the line item marked evacuation in the travel policy, that coverage amount must total at least $150,000. Domestic trips only require proof of medical insurance. All insurance information must be submitted to eNVee Life at least (6) weeks before the trip departure date. Any participant who fails to provide the required insurance information late is subject to complete trip cancellation without a refund, credit, or transfer to any other trips.
VISA - If the trip requires a visa, Travelers are responsible for securing the required visas. eNVee Life does not assist in the process of getting a visa.
Facebook groups, pre-trip chats or meetings
Unless otherwise stated in the what's included section of the trip registration form, eNVee Life will not create any trip Facebook groups, pre-trip chats, or arrange any pre-trip meetings.
Refunds & Cancellations
All payments (deposits and monthly payments) to eNVee Life are non-refundable. Trip payments aside from deposit can be transferred to another person but not another trip. This is because eNVee Life has contractual agreements with hotels and other vendors that will not allow us to obtain any refunds.
Customer Cancellation - Deposit will be refunded upon request within 24-hours of the trip registration form submission. After 24-hours of submitting the trip registration form, eNVee Life trip deposits and payments made to eNVee Life are non-refundable. Deposits are non-refundable and non-transferable.
If a Traveler cancels a trip with eNVee Life for any reason, including but not limited to failure to meet covid, country entry or exit requirements, travel concerns, personal or job restrictions, etc. In that case, eNVee Life will not refund Traveler, transfer Traveler to another trip, or issue any credits or refunds of deposit or monthly payments to the Traveler.
Deposit or Payment Transfer to Another trip: Trip deposits or payments for a trip canceled by the Customer for any reason cannot be applied to another trip. Another trip includes any other trips being offered by the eNVee Life including trips with the same trip itinerary that is offered on a different week than what was booked.
Deposit or Payment Transfer to Another Person: Trip deposits cannot be transferred to another person.
Cancellation due to missed payment - Travelers' trips will be canceled after one missed payment. No transfers, refunds, or credits of deposit or payments will be provided. If the trip is canceled due to missed payments, the trip deposit nor payments cannot be applied to any future eNVee Life trips. No trip credits will be given.
Country Entry & Exit Requirements
In an effort to prevent the spread of COVID-19, entry requirements and restrictions dictated by foreign governments can change frequently and irrespective of your intended date of travel. These requirements and restrictions may depend on different factors such as your country of residence, passport nationality, destination, and transit points, as well as previous travel history. Given these considerations, it is the Traveler's responsibility to research and to understand the latest travel and health requirements and restrictions by destination which are most relevant to them at the time of travel and to the destination(s) they are planning to visit, as well as to keep themselves up to date.
ENVee Life will not provide country entry or exit information to Travelers. For reliable information, Travelers should visit the website of the local country being visited or their preferred airline carriers website for entry requirements. For re-entry back into the Traveler’s home country, the Traveler should review their own home country's website. eNVee Life is not an expert in covid-19, so, Traveler should contact the local government of the destination or their preferred airline carrier if they have any questions as it relates to covid-19.
Additionally, eNVee Life resolves the right to require Travelers to take and present a negative covid test regardless of vaccination status to the eNVee Life no more than 72-hours but no less than 24-hours prior to the trip departure date even if the local country in which the trip is taking place does not require one for entry. The trip of any Traveler who fails to present negative covid test results 24-hours prior to trip departure date will automatically be canceled. A doctor's note does not substitute nor will be accepted in lieu of a covid test. Home covid test results are not acceptable. Covid test results must be from a lab.
No refunds, trip credits, or transfers will be permitted if Traveler fails to meet Country-specific entry or exit requirements or who fails to present a negative covid test as requested by the eNVee Life. This includes but is not limited to an unwillingness to get any required vaccinations, inability to get vaccinated for any reasons, inability to get a covid test, test positive for covid, covid travel concerns, or for any other reasons related to covid or travel warnings.
Liability Waivers
If an activity is considered high-risk by eNVee Life, the eNVee Life will require Traveler to sign a liability waiver to participate in the activity. A liability waiver will be sent to each Traveler within (7) days of trip departure and is due back to the eNVee Life no later than (2) days before trip departure. Failure to provide a sign liability waiver will result in Traveler being removed from the activity. Once removed, Traveler will not be added back to the activity or refunded for missed activity.
Force Majeure
There may be times when either party is unable to perform, or complete performance, under the travel contract for reasons out of each other’s control. These are called force majeure events and if occurs, make performing under the contract inadvisable, commercially impracticable, illegal, or impossible. Events that may trigger this provision include, but are not limited to, acts of God, acts of government, acts of war or civil unrest, insurrection or revolts, military action, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, pandemics, epidemics, illnesses or health conditions prevalent in the area of travel, earthquakes, hurricanes, lightning, and explosions, unexpected legislation, or any other event outside the reasonable control of either party. In the event that a force majeure event occurs, eNVee Life will look to and follow our global pandemic policy. Passengers will be informed via email of their options if a force majeure event occurs.
Global Pandemic Policy
The following policies and procedures are applicable with response to global diseases/pandemics, natural disasters, border closings/quarantines, acts of God, and acts of war/terrorism, emergent situations, civil unrest, or turmoil in the country (hereinafter "Global Events"), or any other reason and travel policies as applicable to all eNVee Life trips.
By way of background, there has been an onslaught of global illnesses that have had some level of contagion that has affected travel in recent years. In recent months especially, the prevalence of COVID-19 (commonly referred to as the "coronavirus") has impacted the travel industry, including flight cancellations, trip cancellations, and more.
This Policy shall apply to any trip canceled by eNVee Life for any reason, either relating to a Global Event or for any other reason.
By booking this trip, you understand and agree to the following:
The eNVee Life is the sole decision-maker regarding whether or not a trip is proceeding as planned regardless of U.S. travel advisories or Traveler unwillingness to travel for any reason. All trips with the eNVee Life should be considered continuing as planned unless otherwise stated by the eNVee Life.
These provisions apply to COVID-19 or any other communicable disease that may arise or currently exists now or in the future, or for any reason listed above and below, or for any reason, even if unstated, in the sole discretion of eNVee Life.
eNVee Life has and reserves the right to cancel or terminate any trip at any time, in its sole discretion and at its sole determination. eNVee Life shall be able to cancel any trip for any reason or sole discretion, including, but not limited to: global pandemics/diseases, natural disasters, border closings/quarantines, acts of God, acts of war/terrorism, civil unrest, or turmoil in the country or reason.
If eNVee Life cancels any trip for any reason, eNVee Life will not issue refunds of any payments made for any reason. Travelers will only be entitled to trip credit valid for 365 days from their canceled trip end date. If Traveler elects not to attend a trip for any reason other than eNVee Life canceling the trip, the refund and cancellation provisions as stated in other sections of this Travel Agreement will prevail.
If any trip is canceled, eNVee Life will solely provide email notification to Travelers. Travelers are responsible for ensuring that they are checking their email and receiving emails from eNVee Life. eNVee Life is not obligated to give any other form of notice of trip cancellation. We will keep you updated timely, and if there is no notification as to cancellation, you can proceed as planned.
Travelers understand and acknowledge that international travel is an ever-changing situation. eNVee Life will do its best to keep Travelers reasonably informed of any changes that may affect the trip for any of the reasons detailed above.
Travelers are required and responsible for obtaining adequate travel insurance to cover the trip. eNVee Life recommends that Travelers acquire "cancel for any reason" insurance to ensure better.
eNVee Life Policy on COVID-19 and Other Global Illnesses coverage in the event of a global "pandemic" or other level spread of illness or any other Global Event. eNVee Life will not be responsible for:
The cost of any travel insurance that Traveler procures;
The cost of any expenditures that Traveler incurs relating to any canceled trip; or
Any costs that are denied coverage by travel insurance, either through claims or otherwise.
For the avoidance of doubt, by way of example, if Traveler's travel insurance will not cover a flight for a canceled trip, eNVee Life bears no responsibility for covering or reimbursing Traveler for such expenditure.
Please also note that eNVee Life cannot delay payments or hold spots while Travelers wait to learn about travel insurance claims.
eNVee Life will do its best to let Travelers know if a trip is canceled at least two (2) months before the trip. However, this time frame cannot be guaranteed and is not always feasible due to the ever-changing nature of such travel advisories and Global Events, especially with respect to global pandemics/diseases.
If eNVee Life offers Travelers the option to cancel or change a trip, there will be a very specific and stated timetable or window for such Traveler-determined cancellations. Any Traveler cancellations outside of that stated period will result in the payments made being non-refundable and non-transferable. The option to change the dates of a trip will be at eNVee Life's sole discretion.
If Traveler opts to cancel outside of or beyond eNVee Life canceling a trip, then standard rules regarding refunds and the non-refundable nature of payments apply.
For trips that are proceeding and are not canceled, eNVee Life has the right to change the itineraries and lodging at its sole discretion.
While eNVee Life realizes that airline pricing fluctuates and can change instantaneously, eNVee Life advises that it may be prudent, with the nature of COVID-19 and other diseases and Global Events, that Travelers may not want to obtain plane tickets extremely early with respect to the trip and may not want to book more than two (2) months prior to a trip, bearing in mind the fact that prices fluctuate. Ultimately, Traveler is responsible for her own airfare, and eNVee Life bears no responsibility for lost airfare, price increases or decreases in airfare, or lack of availability, even if a trip is canceled for reasons outside the aforementioned reasons.
eNVee Life Policy on COVID-19 and Other Global Illnesses:
eNVee Life is not responsible for the following for any reason, regardless of trip cancellation or continuation:
Airfare purchased for the trip, whether the trip continues as scheduled, is modified or changed, is postponed, or is canceled;
Any costs associated with change fees for plane tickets;
Any costs associated with quarantine orders, including but not limited to the following:
If Traveler is quarantined overseas and unable to return to the country of origin or residence, for any period of time;
If Traveler is quarantined upon arrival back at the country of origin or residence, for any period of time;
iii. If Traveler is required to "self-quarantine" or "self-isolate" upon return to her country of origin or residence; or
iv. Any costs associated with any such order, whether they be direct or consequential (hotel costs, change fees, lodging, etc.) or incidental (loss in ages/employment, additional costs associated with quarantine, etc.).
If eNVee Life elects to cancel a trip for any reason, the following will occur:
Travelers will be notified promptly of the intent to cancel the trip.
No payments that have been made will be refundable. eNVee Life will issue a credit to be used on a future trip.
eNVee Life will provide Traveler with the amount of credit that will be afforded Traveler to be used on another trip. Trip credits can only be used on eNVee Life trips themed traditional, cultural, or Solo getaways.
Any credit issued will only be for payments made to eNVee Life. It will not include payments made to any third party by the Traveler.
Any credit used can only be applied to one (1) future eNVee Life trip with a value of at least 75% of the initial trip cost. Trip credit must be used within 365 days of the canceled trip end date. For example: if the canceled trip dates were May 1 - 6, 2021, the credit would be valid from the date of eNVee Life cancellation until May 6, 2021 - May 5, 2022. Trip credits can only be used on eNVee Life trips, themed traditional or cultural. Credits cannot be used for any other eNVee Life products or any sister brands.
The usage of such credit will be applied to a trip with a departure date within 365 days of the canceled trip return date. This means that the trip must be traveled or commenced by May 6, 2022, per the example provided above (E), not that the deposit has been paid for a trip by May 2022.
Trip credits will not be extended if the Traveler fails to use the credit or if the Traveler fails to book an available trip during the trip credit period. No additional spots will be added to accommodate Traveler who fail to book an open trip during the next calendar year.
The Traveler will still be required to book any subsequent trip as usual by paying the deposit to secure a spot on the trip. The Traveler can then notify eNVee Life of her intent to use the credit for that trip. Any remaining cost overage for the new trip will be split into equal monthly payments. The Traveler can immediately pay the difference in one payment upon notification of the excess amount.
Travelers will be allowed to make one transfer and will not be permitted to transfer to a different trip and make additional transfers.
Should the amount of the credit be in excess of the new trip price, eNVee Life will issue a refund for the balance amount to the credit card Traveler made the last trip payment with. All overage refunds will take up to 14 business days to process from the time that Traveler notifies eNVee Life that it intends to use credit on a particular trip, and eNVee Life sends a confirmation of the booking and any overage amount.
If Traveler files a dispute for reimbursement of payment for a trip that eNVee Life cancels or that Traveler no longer wishes to attend, all credits shall be forfeited, regardless of whether Traveler prevails in the dispute or not.
Trip Credit Terms
Trip credits will only be issued if eNVee Life cancels a trip. If a trip is canceled by eNVee Life, credits valid 365 from the canceled trip end date.
The trip credit amount is the total amount paid to eNVee Life for the canceled trip. The credit amount does not include any discounts applied to payments.
eNVee Life will confirm Trip Traveler trip credit via email. The trip credit email is formal confirmation that the eNVee Life has a credit on file for Trip Traveler. No other assurances or certificates are to be given.
Trip credit can only be used on a trip departing within the trip credit period. The trip credit period can be determined by taking the end date of the canceled trip and adding 365 days. The trip must be traveled or commenced between the trip credit period. Not that the deposit has been paid for a trip during the trip credit period.
eNVee Life trip credits can only be used on eNVee Life cultural, traditional, or Solo Getaway trip experiences.
Trip Credit Usage:
The Traveler should monitor eNVee Life for open trips with trip credit usage dates.
The Traveler is required to book any subsequent trip as usual by paying the trip deposit to secure a spot on the trip.
The Traveler can then notify eNVee Life of her intent to use the credit to be applied to that trip. Once the credit is applied, eNVee Life adjusts down the trip monthly payments accordingly. Trip Travelers can expect trip payments to start per the trip payment terms.
The Traveler will be allowed to make one trip credit request and will not be permitted to request to be moved to a different trip or make additional transfers.
Trip credits will not be extended if the Traveler fails to use the credit or if the Traveler fails to book an available trip during the trip credit period. No additional spots will be added to accommodate travelers who fail to book an open trip during the next calendar year.
Assumption of Risk
Traveler’s are aware that some travel involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of eNVee Life, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. Traveler’s are aware that weather conditions may be severe, adverse and/or unpleasant. Traveler’s are also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating on the trip.
Voluntary Participant
Traveler’s acknowledges that they have voluntarily applied to participate on the trip designated on this application (or a trip which I may change to) and that I have read the description of the trip as it appears in the current eNVee Life website relating to the trip, together with all information contained in this application. Traveler’s are voluntarily participating in this trip with knowledge of the hazards involved. KNOWING AND VOLUNTARY EXECUTION. Traveler’s have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents. Traveler’s are aware that this is a release of liability and a contract between myself and eNVee Life and agree of my own free will. By signing the trip registration upon booking this trip, Traveler’s agree to these Travel Terms & Conditions and eNVee Life Release from Liability, Assumption of Risk and Binding Arbitration Clause for myself and each member of my traveling party.